Terms of Service

Please read these Terms of Service ("Terms," "Agreement") carefully before using the website located at pizzaluces.click (the "Site") or any services offered by Pizza Luce ("Company," "we," "us," or "our"). By accessing or using our Site or services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must immediately discontinue your use of our Site and services.

1. Acceptance of Terms

By accessing or using the website at pizzaluces.click, placing an order, creating an account, subscribing to any newsletter or promotional communication, or otherwise engaging with any service provided by Pizza Luce, you ("User," "you," or "your") agree to comply with and be legally bound by these Terms of Service, our Privacy Policy (incorporated herein by reference), and all applicable federal, state, and local laws and regulations of the United States.

These Terms constitute a legally binding agreement between you and Pizza Luce. Your continued use of the Site or services following any modification to these Terms shall constitute your acceptance of the modified Terms. If you are accessing or using our services on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms, in which case "you" and "your" shall refer to that entity.

You must be at least eighteen (18) years of age to use our services. By using our Site or services, you represent and warrant that you are at least eighteen (18) years of age. If you are under eighteen (18) years of age, you may only use our Site with the involvement and consent of a parent or legal guardian.

2. Description of Services

Pizza Luce is a food service company operating within the United States, offering customers the ability to browse our menu, place online food orders for delivery or pickup, participate in loyalty or rewards programs, receive promotional offers, and engage with our digital content and communications.

Specifically, our services include, but are not limited to, the following:

• Online Ordering: Users may place orders for food and beverages through our website for delivery to a specified address or for in-store or curbside pickup.
• Menu Browsing: Users may view our full menu of food offerings, including descriptions, pricing, allergen information, and nutritional content where available.
• Account Management: Users may create and manage a personal account to store order history, saved preferences, payment methods, and delivery addresses.
• Promotions and Special Offers: Users may opt in to receive promotional communications, discount codes, loyalty rewards, and special event notifications via email or other communication channels.
• Customer Support: Users may contact our support team for assistance with orders, complaints, refund requests, or general inquiries.
• Digital Content: Users may access recipes, food-related blog posts, videos, and other digital content published on or linked through our Site.

Pizza Luce reserves the right, at its sole discretion, to modify, suspend, or discontinue any aspect of its services at any time without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

Availability of menu items, pricing, and delivery zones may vary by location and are subject to change without notice. Pizza Luce does not guarantee the availability of any particular menu item at any given time.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of your use of our Site and services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order.
• Maintain the security and confidentiality of your account credentials, including your username and password.
• Promptly notify Pizza Luce of any unauthorized use of your account or any breach of security.
• Use our Site and services only for lawful purposes and in compliance with all applicable federal, state, and local laws and regulations.
• Comply with all applicable food safety regulations when handling food products delivered to you.
• Provide a valid delivery address and ensure that someone of legal age is available to receive any order containing age-restricted products.
• Pay all applicable fees, charges, and taxes associated with your orders in a timely and complete manner.

3.2 Prohibited Activities

You agree that you will not, under any circumstances:

• Use the Site or services for any fraudulent, deceptive, or unlawful purpose, including submitting false orders or providing fraudulent payment information.
• Attempt to gain unauthorized access to any portion or feature of our Site, or to any systems or networks connected to our Site.
• Engage in any activity that interferes with, disrupts, or imposes an unreasonable burden on our Site's infrastructure, including denial-of-service attacks, spamming, or flooding.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive source code from our software or digital systems.
• Use any automated means, including bots, scrapers, or crawlers, to access, monitor, or copy content from our Site without prior written authorization from Pizza Luce.
• Upload, post, or transmit any content that is defamatory, obscene, threatening, harassing, hateful, racially or ethnically offensive, or otherwise objectionable.
• Impersonate any person or entity, including any employee or representative of Pizza Luce, or falsely misrepresent your affiliation with any person or entity.
• Collect, harvest, or store personal information about other users without their express consent.
• Use our services to advertise or solicit the purchase of products or services not offered by Pizza Luce without prior written permission.
• Violate any applicable federal, state, or local law or regulation in connection with your use of our services.
• Resell, sublicense, or otherwise exploit our services for commercial purposes not expressly permitted under these Terms.
• Engage in any activity that could damage, disable, overburden, or impair our servers, networks, or systems.

Pizza Luce reserves the right to investigate any suspected violations of these Terms and to take appropriate legal or administrative action, including suspending or terminating your account, reporting violations to law enforcement, and seeking legal remedies.

4. Intellectual Property Rights

All content, materials, and information available on or through our Site, including but not limited to text, graphics, logos, images, photographs, audio clips, video clips, software, data compilations, and the overall design and layout of the Site (collectively, "Content"), are the property of Pizza Luce or its licensors and are protected by applicable United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), trademark laws, and other proprietary rights laws.

The Pizza Luce name, logo, and all related product and service names, design marks, and slogans are trademarks, service marks, or trade dress of Pizza Luce. You are not permitted to use any of our marks without prior written permission. All other trademarks, service marks, and logos appearing on the Site are the property of their respective owners.

Subject to your compliance with these Terms, Pizza Luce grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Site and its Content solely for your personal, non-commercial purposes. This license does not include:

• The right to resell or commercially exploit our Content or services.
• The right to collect and use product listings, descriptions, or prices.
• The right to make derivative works of our Content.
• The right to download, copy, or redistribute our Content except as expressly permitted.

Any unauthorized use of our intellectual property terminates the license granted herein and may constitute an infringement of our intellectual property rights, which may subject you to civil and criminal penalties under applicable law.

If you believe that any content on our Site infringes upon your intellectual property rights, please contact us at [email protected] with a detailed description of the alleged infringement, in accordance with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512.

5. Payment Terms

5.1 Pricing and Fees

All prices displayed on our Site are in United States Dollars (USD) and are subject to change without notice. Prices do not include applicable taxes, delivery fees, service charges, or gratuity unless specifically stated. You are responsible for paying all applicable sales taxes, use taxes, and other governmental charges associated with your order.

5.2 Payment Methods

Pizza Luce accepts payment through various methods as displayed on our Site at the time of checkout, which may include major credit cards, debit cards, digital wallets, and other payment platforms. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your selected payment method for the total amount of your order, including any applicable fees and taxes.

5.3 Order Confirmation and Billing

Upon placing an order, you will receive an email confirmation summarizing your order details. Your card or payment account will be charged at the time your order is confirmed. Pizza Luce reserves the right to cancel any order if payment cannot be processed or if fraudulent activity is suspected. In such cases, you will be notified and any charges will be reversed promptly.

5.4 Refunds and Cancellations

All sales are generally final once an order has been confirmed and preparation has commenced. However, if you experience a problem with your order—such as receiving incorrect items, missing items, or food quality issues—please contact our customer support team within twenty-four (24) hours of receiving your order at [email protected]. Refunds, credits, or replacements will be evaluated on a case-by-case basis at the sole discretion of Pizza Luce.

Delivery fees are non-refundable unless the cancellation is the result of an error on the part of Pizza Luce. For orders cancelled prior to preparation commencing, we will endeavor to issue a full refund to your original payment method within five (5) to ten (10) business days.

5.5 Promotional Codes and Discounts

Promotional codes and discounts are subject to their own specific terms and conditions, are non-transferable, cannot be combined with other offers unless expressly stated, and may be revoked at any time at the discretion of Pizza Luce. Misuse of promotional codes may result in the cancellation of your order and suspension of your account.

6. Disclaimers

6.1 "As-Is" Basis

YOUR USE OF OUR SITE AND SERVICES IS AT YOUR SOLE RISK. OUR SITE, SERVICES, AND ALL CONTENT ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. PIZZA LUCE EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

6.2 No Warranty of Accuracy

Pizza Luce does not warrant that the information on our Site is accurate, complete, reliable, current, or error-free. Menu items, nutritional information, allergen details, and pricing are provided for informational purposes and may be subject to change. We make no warranties regarding the accuracy or completeness of any content, including food descriptions and ingredient lists. Users with food allergies or dietary restrictions are strongly encouraged to contact us directly before placing an order.

6.3 Food Safety

While Pizza Luce takes reasonable precautions to ensure the safety and quality of its food products, we do not guarantee that our food products are free from all allergens or contaminants. Our food is prepared in facilities that may handle common allergens including, but not limited to, gluten, dairy, eggs, nuts, soy, and shellfish. Pizza Luce shall not be liable for any allergic reactions or adverse health effects resulting from consumption of our food products.

6.4 Third-Party Services

Our Site may contain links to third-party websites or integrate with third-party services (such as payment processors or delivery platforms). Pizza Luce does not endorse, control, or assume any responsibility for the content, privacy practices, or policies of any third-party websites or services. Your use of third-party services is governed by their respective terms and policies.

7. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, INCLUDING THE FEDERAL TRADE COMMISSION ACT AND ALL APPLICABLE STATE CONSUMER PROTECTION LAWS, PIZZA LUCE, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, PERSONAL INJURY, OR PROPERTY DAMAGE, ARISING OUT OF OR IN CONNECTION WITH:

• Your use of or inability to use our Site or services;
• Any errors, omissions, or inaccuracies in our content;
• Any unauthorized access to or use of our servers or any personal information stored therein;
• Any interruption or cessation of transmission to or from our Site;
• Any bugs, viruses, trojan horses, or similar malicious code transmitted through our Site;
• Any food quality issues, allergic reactions, or health effects arising from consumption of our products;
• The conduct of any third party in connection with our services.

IN NO EVENT SHALL PIZZA LUCE'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES EXCEED THE GREATER OF: (A) ONE HUNDRED UNITED STATES DOLLARS ($100.00), OR (B) THE TOTAL AMOUNT PAID BY YOU TO PIZZA LUCE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you in full. In such cases, our liability shall be limited to the maximum extent permitted by applicable law.

8. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Luce, its affiliates, subsidiaries, officers, directors, employees, contractors, agents, licensors, and service providers (collectively, "Indemnified Parties") from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to:

• Your use of or access to our Site or services;
• Your violation of these Terms of Service;
• Your violation of any applicable federal, state, or local law or regulation;
• Your infringement of any intellectual property or other rights of any third party;
• Any content you submit, post, or transmit through our Site;
• Your fraudulent conduct or willful misconduct;
• Any claims by third parties arising from your use of our services.

Pizza Luce reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. You agree not to settle any such matter without the prior written consent of Pizza Luce.

9. Governing Law and Jurisdiction

These Terms of Service and any dispute, claim, or controversy arising out of or relating to these Terms, or the breach, termination, enforcement, interpretation, or validity thereof, or your use of our services, shall be governed by and construed in accordance with the laws of the United States and applicable state law, without regard to conflict of law principles.

To the extent that any lawsuit or court proceeding is permitted under these Terms, you and Pizza Luce agree to submit to the exclusive personal jurisdiction of the federal and state courts located within the United States for the purpose of litigating all such disputes. You waive any objection to the laying of venue of any such proceedings and waive any objection that such courts are an inconvenient forum.

For users located in the State of California, these Terms are further subject to the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and other applicable California consumer protection laws. For users in other states, applicable state consumer protection laws shall apply to the extent required.

10. Dispute Resolution

10.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to contact Pizza Luce at [email protected] and provide a written description of the dispute, your contact information, and the specific relief you are seeking. The parties agree to use good faith efforts to resolve the dispute informally within thirty (30) calendar days of the date the notice is received. If the dispute is not resolved within this period, either party may pursue formal dispute resolution as described below.

10.2 Binding Arbitration

EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, ALL DISPUTES, CLAIMS, OR CONTROVERSIES ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES SHALL BE RESOLVED THROUGH FINAL AND BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (AAA) IN ACCORDANCE WITH ITS CONSUMER ARBITRATION RULES, RATHER THAN IN COURT.

The arbitration shall be conducted in English. The arbitrator shall have the authority to award any remedy that would otherwise be available in court. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Each party shall bear its own attorneys' fees and costs in connection with any arbitration proceeding. The filing fees and arbitrator's compensation shall be allocated in accordance with the AAA Consumer Arbitration Rules.

10.3 Class Action Waiver

YOU AND PIZZA LUCE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE, OR MULTI-PLAINTIFF ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS OR REPRESENTATIVE PROCEEDING.

10.4 Small Claims Court

Notwithstanding the foregoing, either party may bring an individual action in a small claims court of competent jurisdiction for disputes within the applicable monetary limits of such court, provided that the claim is not filed as part of a class action or multi-party proceeding.

10.5 Opt-Out Right

You have the right to opt out of the arbitration and class action waiver provisions set forth in this Section by sending a written notice of your decision to opt out to [email protected] within thirty (30) days of first accepting these Terms. Your opt-out notice must include your name, address, and a clear statement that you wish to opt out of the arbitration agreement. If you opt out, all disputes shall be resolved in accordance with Section 9 (Governing Law and Jurisdiction).

11. Term and Termination

11.1 Term

These Terms of Service are effective as of the date you first access or use our Site or services and shall remain in full force and effect until terminated as set forth herein.

11.2 Termination by You

You may terminate your account or cease using our services at any time by contacting us at [email protected] or by using the account deletion functionality, if available, within our Site. Termination of your account does not relieve you of any obligations incurred prior to termination, including any outstanding payment obligations.

11.3 Termination by Pizza Luce

Pizza Luce reserves the right, at its sole discretion, to suspend or terminate your account or your access to any part of our services, with or without notice, for any reason, including but not limited to:

• Your violation of any provision of these Terms;
• Fraudulent, abusive, or illegal conduct;
• Conduct that is harmful to other users, third parties, or the reputation of Pizza Luce;
• Non-payment or disputed charges;
• Technical, operational, or business reasons.

11.4 Effect of Termination

Upon termination, your right to access and use our Site and services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, intellectual property rights, disclaimers, indemnification, limitation of liability, dispute resolution, and governing law provisions.

12. Changes to Terms

Pizza Luce reserves the right to modify, revise, or update these Terms of Service at any time and at its sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page and, where required by applicable law, provide additional notice such as an email notification or a prominent notice on our Site.

You are responsible for periodically reviewing these Terms. Your continued use of our Site or services after the effective date of any changes constitutes your binding acceptance of the revised Terms. If you do not agree to the revised Terms, you must discontinue your use of our services immediately.

Material changes will be communicated via the email address associated with your account, where applicable, at least thirty (30) days prior to taking effect, unless the change is required by law, in which case it may take effect immediately.

13. Severability

If any provision of these Terms of Service is found by a court, arbitrator, or other tribunal of competent jurisdiction to be invalid, illegal, unenforceable, or in conflict with any applicable law or regulation, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, such provision shall be deemed severed from these Terms. The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of any other provision of these Terms, which shall remain in full force and effect.

The parties agree to replace any invalid, illegal, or unenforceable provision with a valid provision that most closely approximates the intent and economic effect of the original provision.

14. Additional Legal Provisions

14.1 Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices published by Pizza Luce on the Site, constitute the entire agreement between you and Pizza Luce concerning your use of the Site and services and supersede all prior and contemporaneous agreements, understandings, representations, and warranties, both written and oral, between you and Pizza Luce.

14.2 No Waiver

The failure of Pizza Luce to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if it is in writing and signed by an authorized representative of Pizza Luce. A waiver on one occasion shall not be construed as a waiver of any right or provision on any subsequent occasion.

14.3 Assignment

You may not assign, delegate, or transfer your rights or obligations under these Terms without the prior written consent of Pizza Luce. Pizza Luce may assign, transfer, or delegate its rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, sale of assets, or other business reorganization. Any purported assignment by you in violation of this provision shall be null and void.

14.4 Force Majeure

Pizza Luce shall not be liable for any delay or failure to perform its obligations under these Terms arising out of or caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics or public health emergencies, governmental actions or restrictions, labor disputes, power outages, internet or telecommunications failures, or other events of force majeure. In such circumstances, Pizza Luce will use commercially reasonable efforts to resume normal operations as soon as practicable.

14.5 Electronic Communications

By using our Site or services, you consent to receive electronic communications from Pizza Luce, including emails, text messages (where consented), and in-app notifications. You agree that all communications, disclosures, and notices that we provide to you electronically satisfy any legal requirement that such communications be in writing. You may opt out of promotional communications at any time by following the unsubscribe instructions in our emails or by contacting us at [email protected].

14.6 Compliance with Laws

You agree to comply with all applicable federal, state, and local laws and regulations in connection with your use of our services, including but not limited to the Federal Trade Commission Act (15 U.S.C. § 41 et seq.), the Computer Fraud and Abuse Act (18 U.S.C. § 1030), the CAN-SPAM Act (15 U.S.C. § 7701 et seq.), and all applicable state consumer protection and food safety laws.

14.7 Children's Privacy

Our services are not directed to children under the age of thirteen (13). We do not knowingly collect personal information from children under thirteen (13). If we discover that a child under thirteen (13) has provided us with personal information, we will promptly delete such information from our systems. If you believe a child under thirteen (13) has provided us with personal information, please contact us at [email protected].

14.8 Headings

Section headings used in these Terms are for convenience and organizational purposes only and shall not affect the interpretation or meaning of any provision herein.

15. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, or if you wish to report a violation or submit a legal notice, please contact Pizza Luce using the information below:

We endeavor to respond to all legitimate inquiries within five (5) to seven (7) business days. For urgent matters relating to food safety or order issues, please contact us directly via email for the fastest response.